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General Services Administration

The Office of Citizen Services and Innovative Technologies, U.S. General Services Administration has a 40-year history of providing U.S. government information and services directly to the public. It currently offers a variety of information channels, including websites, web chat, telephone, print, social media and email. FCIC programs include:

Website Management and Content Program

FCIC’s websites deliver helpful information to the public through a variety of websites and social media channels:

• USA.gov, the official web portal of the U.S. government
• GobiernoUSA.gov, the Spanish-language counterpart to USA.gov
• Kids.gov, a portal to government websites designed especially for kids and educators
• Blog.USA.gov, showcasing the helpfulness and practicality of federal, state and local government information
• Social media in English for helpful, up-to-the-minute information: Facebook, Twitter, YouTube, RSS feeds, email alerts and updates
• Social media in Spanish, written especially for the U.S. Hispanic community: Facebook, Twitter, YouTube, RSS feeds, and email alerts and updates

Publication Services and Citizen Outreach Program

The Publication Services and Citizen Outreach Program coordinates outreach and delivery of FCIC services to both the public and federal agency customers. It publishes the Consumer Information Catalog which features free and low-cost Federal publications on government benefits, housing, money management, credit, health, and more in English and Spanish. It also publishes the popular Consumer Action Handbook and its Spanish counterpart la Guía del Consumidor which help consumers find assistance with their consumer problems and questions. The Handbook offers tips on banking, credit, insurance, investing, estate planning, wills, buying and leasing cars, protecting against fraud, privacy, and more. It also includes a sample complaint form that consumers can use as a guide for their own letter, fax or email.

Contact Center Services Program

The Contact Center Services Program provides direct toll-free telephone (1-800-FED-INFO), email and web chat services to the public through the National Contact Center (NCC). The NCC answers 1.5 million phone, email, and chat inquiries each year on all federal government programs and services.

Jim Zawada
Federal Citizen Information Center
U.S. General Services Administration
1800 F Street, NW
Washington, DC 20405
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